VUIT-CAS Support Policy
VUIT in the College of Arts and Science (VUIT-CAS) supports all faculty and staff computers and peripherals purchased with Vanderbilt funds.
VUIT-CAS will provide “best effort” support for non-VU funded computers used for College work. Under no circumstances will a VUIT-CAS staff member go to someone’s home. Computers must be brought to campus for service. See Home System Support Policy for additional details.
VUIT-CAS will support wireless, email and calendars for cell phones and tablets.
VUIT-CAS does not support undergraduate students. Undergraduates can receive service at the Vanderbilt IT HelpDesk at 141 Hill Center.
VUIT-CAS provides limited support for graduate students.
- If a graduate student is using a Vanderbilt-funded computer, VUIT-CAS will provide full support.
- If a graduate students is using a personal computer for teaching purposes, VUIT-CAS will provide “best effort” support.
- If a graduate student is using a personal computer for any other purpose than teaching, VUIT-CAS will not support it. They can receive service at the Vanderbilt IT HelpDesk at 141 Hill Center.
Research Group support
VUIT-CAS will provide limited support for specialized and non-standard equipment. See Research Group Support Policy for additional details.