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Services	Subcategory	Service Category
Docusign	Enterprise Applications	Academic & Administrative Systems
Oracle	Enterprise Applications	Academic & Administrative Systems
Salesforce	Enterprise Applications	Academic & Administrative Systems
UKG Ready - Kronos	Enterprise Applications	Academic & Administrative Systems
Brightspace	Student Systems	Academic & Administrative Systems
YES	Student Systems	Academic & Administrative Systems
Firewall	Access Permissions and Requests	Accounts & Access Management
Identity Management	Access Permissions and Requests	Accounts & Access Management
MFA (Multi-Factor Authenticaton)	Access Permissions and Requests	Accounts & Access Management
Passwords	Access Permissions and Requests	Accounts & Access Management
Resource Account	Access Permissions and Requests	Accounts & Access Management
SSO (Single Sign On)	Access Permissions and Requests	Accounts & Access Management
VPN (Virtual Private Network)	Access Permissions and Requests	Accounts & Access Management
Authentication Services	Access Permissions and Requests	Accounts & Access Management
Privileged Account Management (PAM)	Access Permissions and Requests	Accounts & Access Management
DigiCert SSL Certificate	Access Permissions and Requests	Accounts & Access Management
Classroom AV Support	Classroom Technology	Classroom & Research Computing
Training	Classroom Technology	Classroom & Research Computing
Equipment Consultation	Classroom Technology	Classroom & Research Computing
Secure Research Cloud	Research Computing	Classroom & Research Computing
Gartner Research	Research Computing	Classroom & Research Computing
Box	Collaboration Tools	Communication & Collaboration
Microsoft 365	Collaboration Tools	Communication & Collaboration
Microsoft 365 Groups	Collaboration Tools	Communication & Collaboration
Microsoft Teams	Collaboration Tools	Communication & Collaboration
Sharepoint	Collaboration Tools	Communication & Collaboration
Zoom	Collaboration Tools	Communication & Collaboration
OneDrive for Business	Collaboration Tools	Communication & Collaboration
Telephony Services	Telephony	Communication & Collaboration
SEM (Shared Exchange Mailbox)	Email and Calendaring	Communication & Collaboration
Email	Email and Calendaring	Communication & Collaboration
LISTSERV	Email and Calendaring	Communication & Collaboration
Endpoint Configuration	Hardware Support & Maintenance	Software & Computing Devices
Printers & Printing	Hardware Support & Maintenance	Software & Computing Devices
Virtual Desktop/Application Streaming	Hardware Support & Maintenance	Software & Computing Devices
Hardware Warranty Repair	Hardware Support & Maintenance	Software & Computing Devices
List of Supported Software	Software Installation & Support	Software & Computing Devices
Lifecycle	Lifecycle	Software & Computing Devices
Standard Device Options	Lifecycle	Software & Computing Devices
Peripherals	Lifecycle	Software & Computing Devices
Warranties	Lifecycle	Software & Computing Devices
Asset Inventory	Lifecycle	Software & Computing Devices
Device Returns & Employee offboarding	Lifecycle	Software & Computing Devices
Wi-Fi Connectivity	Wired &Wireless Connectivity	Internet & Network
vuDevices Wireless Network	Wired &Wireless Connectivity	Internet & Network
EduRoam	Wired & Wireless Connectivity	Internet & Network
Activate Ports	Network Management	Internet & Network
Domain Name Service (DNS)	Network Management	Internet & Network
Install Cables	Network Management	Internet & Network
UPS	Network Management	Internet & Network
VLAN	Network Management	Internet & Network
BC/DR Consultation	Business Continuity and Disaster Recovery	Consulting & Advising
Project Requests	IT Consulting and Adivsory Services	Consulting & Advising
Training	IT Consulting and Adivsory Services	Consulting & Advising
IT Vendor Risk Assessment	IT Consulting and Adivsory Services	Consulting & Advising
Workshops	IT Consulting and Adivsory Services	Consulting & Advising
IT Security Consulting	IT Consulting and Adivsory Services	Consulting & Advising
Data Center System Support and Network Operations Center (NOC)	Datacenter Services	Servers, Database, and Infrastructure
Oracle Analytics Cloud	Data Architecture	Servers, Database, and Infrastructure
Managed Hosting	Database Server	Servers, Database, and Infrastructure
Oracle Database Hosting	Database Server	Servers, Database, and Infrastructure
Virtualization	Database Server	Servers, Database, and Infrastructure
Decommission Server	Database Server	Servers, Database, and Infrastructure
Secure Relay for Servers (SRFS)	Database Server	Servers, Database, and Infrastructure
Managed Storage	Storage Management	Servers, Database, and Infrastructure
Cloud Storage	Storage Management	Servers, Database, and Infrastructure
Cloud Database Services	Cloud Services	Servers, Database, and Infrastructure
Cloud Hosting Monitoring	Cloud Services	Servers, Database, and Infrastructure
Cloud Account Services	Cloud Services	Servers, Database, and Infrastructure

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